Terms of Service

1. Agreement and eligibility

These Terms of Service, our Privacy Policy, the plan and billing terms presented at purchase, and any written order or addendum between you and us form the agreement governing the service. You must be at least 18 years old and legally capable of entering this agreement. If you use the service for a brokerage or another organization, you represent that you are authorized to bind it. If you do not agree, do not access or use the service.

2. The service and professional responsibility

SGNHQ provides brokerage relationship, transaction, document, electronic-signature, workflow, and audit tools. SGNHQ is a technology provider and does not provide legal, tax, real-estate, accounting, or regulatory advice. The service does not replace a broker’s supervision, professional judgment, independent recordkeeping, or obligation to comply with applicable law, licensing requirements, association rules, and MLS rules.

3. Accounts and workspace administration

You must provide accurate, current information, keep credentials confidential, use reasonable security measures, and promptly notify us if an account may be compromised. Accounts are personal and may not be shared. You are responsible for activity under your credentials to the extent permitted by law. Workspace administrators are responsible for inviting and removing users, assigning appropriate permissions, maintaining authorized-user and seat counts, and determining whether the service is suitable for their organization’s use.

4. Customer responsibilities and consent

You may submit information only when you have the legal right and all permissions, notices, and consents necessary for us to process it as described in this agreement and the Privacy Policy. You are responsible for your documents, transaction instructions, recipient information, communications, workspace users, and compliance with professional and recordkeeping duties. You must obtain any consent required to send documents, notices, emails, or text messages to clients, consumers, signers, and other recipients.

5. Electronic transactions

You are responsible for selecting legally appropriate documents, fields, recipients, delivery methods, witnesses, and notarization procedures. A sender must not use SGNHQ’s ordinary electronic-signature workflow for a document that applicable law excludes from electronic execution or that requires a form of witnessing, notarization, identity proofing, or ceremony the workflow does not provide. Signers may decline electronic delivery or request paper copies through the sender. Any withdrawal of electronic consent applies prospectively and does not invalidate a record already electronically signed.

SGNHQ may create and retain consent records, timestamps, document hashes, delivery and access events, signature and initials placements, device and browser information, and other audit evidence. This evidence supports attribution and recordkeeping but does not guarantee that a document, signature, or workflow is valid, enforceable, or sufficient for every jurisdiction or transaction.

6. Customer content

You retain ownership of documents, forms, data, messages, and other content you submit to the service (“Customer Content”). You grant SGNHQ and its service providers a non-exclusive, worldwide license to host, copy, process, reproduce, transmit, display, modify solely for technical formatting, secure, back up, and otherwise use Customer Content only as reasonably necessary to provide, maintain, protect, support, and improve the service; comply with law; and enforce this agreement. This license ends when Customer Content is deleted from our systems, except for copies retained in backups, legal holds, or as required by law. We do not acquire ownership of Customer Content.

You represent that Customer Content and our permitted processing of it do not violate law, contractual restrictions, privacy rights, or intellectual-property rights. Suggestions and product feedback may be used without restriction or compensation, but they do not include Customer Content or confidential transaction information.

7. Prohibited and sensitive data

SGNHQ is intended for information reasonably necessary to manage real-estate brokerage and transaction activity. Unless a feature expressly requests it, do not submit payment-card data, online-banking credentials, complete financial-account numbers, medical or health information, information about minors, Social Security numbers, or other government identifiers. Limited identifying or financial information may be submitted only when legally permitted, directly necessary for a supported real-estate transaction, and protected through the controls provided for that purpose. The service is not designed for workloads regulated by HIPAA, PCI-DSS, or other specialized regulatory frameworks unless we expressly agree otherwise in writing.

8. Acceptable use

You may use the service only for lawful, authorized purposes. You must not: share or misuse credentials; impersonate another person; infringe intellectual-property, privacy, publicity, or other rights; upload malware or harmful code; send spam or unlawful communications; discriminate unlawfully; harass or threaten others; interfere with service integrity or security; bypass access controls or usage limits; access another workspace without authorization; scrape or query the service through unauthorized automated means; reverse engineer the service except where applicable law expressly permits it; use the service to build or train a competing product; or help another person do any of these things.

9. Third-party services

The service may rely on or connect with third-party providers for hosting, storage, authentication, communications, payments, monitoring, and other functionality. Your use of an optional integration may also be governed by that provider’s terms. You authorize us to exchange information with a provider as reasonably necessary to provide a feature you enable. We are not responsible for third-party products or services outside our control, but we remain responsible for our obligations under this agreement.

10. Subscriptions and payment

Paid plans, included seats and features, billing intervals, trial periods, renewal dates, and cancellation rules are those disclosed at purchase or in a written order. Unless stated otherwise at purchase, subscriptions renew for the same billing interval until canceled before the renewal date. You authorize us and our payment provider to charge the selected payment method for applicable fees and taxes. Fees are nonrefundable except where required by law or expressly stated in the applicable billing terms. We will provide reasonable advance notice of a price increase that applies to a later renewal period.

11. Records, retention, and export

Workspace administrators control access to organizational records, subject to law and any written agreement. You are responsible for maintaining independent copies needed for legal, regulatory, professional, or business purposes. Available export and post-cancellation access are governed by the applicable plan, in-product notices, and any written order. We may retain records after cancellation when required by law, a valid legal hold, a dispute, security needs, or an applicable brokerage retention setting. When retention is no longer required, we may delete or de-identify information according to our retention practices and Privacy Policy.

12. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect the service and Customer Content. No system is completely secure, and we do not guarantee that unauthorized access or data loss will never occur. You are responsible for securing your devices, credentials, email accounts, workspace permissions, downloaded records, and copies shared outside SGNHQ.

13. Suspension and termination

We may suspend or limit access when reasonably necessary to address a security risk, prevent harm, investigate suspected unlawful activity, enforce a material breach, respond to nonpayment, or comply with law. Where reasonably practicable, we will provide notice and an opportunity to cure. You may stop using the service or cancel through the available billing controls. Provisions that by their nature should survive termination—including ownership, payment obligations, disclaimers, liability limits, indemnification, dispute terms, and record-retention obligations—will survive.

14. Service changes

We may modify the service and these terms as our business, technology, or legal obligations change. We will post revised terms with a new effective date and provide reasonable notice of material changes. Changes apply prospectively. If you do not agree to a material change, you must stop using the service and cancel any subscription before the change takes effect, subject to any existing written order.

15. Disclaimers

To the fullest extent permitted by law, the service is provided “as is” and “as available.” SGNHQ disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and uninterrupted or error-free operation. We do not warrant the accuracy or legal sufficiency of Customer Content, third-party forms, transaction information, or a user’s selections and instructions. Some jurisdictions do not allow certain disclaimers, so these exclusions apply only to the extent permitted by law.

16. Limitation of liability

To the fullest extent permitted by law, SGNHQ and its owners, officers, employees, contractors, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, opportunities, or data, arising from the service or this agreement. Our aggregate liability for all claims arising from the service or this agreement will not exceed the greater of $100 or the fees paid to SGNHQ for the service during the twelve months preceding the event giving rise to the claim. These limitations do not apply where prohibited by law.

17. Indemnification

To the extent permitted by law, an organization using SGNHQ will defend, indemnify, and hold SGNHQ and its owners, officers, employees, and contractors harmless from third-party claims, damages, and reasonable costs arising from its Customer Content; its unlawful or unauthorized use of the service; its material breach of this agreement; its infringement of another party’s rights; or its failure to obtain required permissions or consents. This obligation does not apply to the extent a claim results from SGNHQ’s own breach, negligence, or willful misconduct. We will provide reasonable notice of a covered claim and permit the indemnifying party to control its defense, subject to our right to participate and approve any settlement that admits fault or imposes obligations on us.

18. Governing law and disputes

This agreement is governed by Florida law, without regard to conflict-of-law principles. Unless applicable law requires otherwise, the state and federal courts located in Seminole County, Florida will have exclusive jurisdiction over disputes arising from this agreement or the service, and each party consents to that jurisdiction and venue.

19. General terms

You may not assign this agreement without our written consent, except as part of a permitted transfer of your entire business or workspace. We may assign it in connection with a merger, reorganization, sale of assets, or transfer of the service. If any provision is unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain effective. A failure to enforce a provision is not a waiver. These terms and incorporated agreements are the entire agreement concerning the service unless the parties sign a separate written agreement. If a written order or addendum conflicts with these terms, the written order or addendum controls for that conflict. Neither party is liable for delay caused by circumstances beyond its reasonable control.

20. Contact

Questions, legal notices, and reports of suspected account compromise can be sent to support@sgnhq.com or to Live Florida Now, LLC, 3362 Canyon Grand Pt., Longwood, Florida 32779.